After-sales Service
1.When we receive information (including:Nameplate, Detail products photo, and videos) from you, we will send the guiding solution, and wait for feedback. When it is not resolved, we will timely feedback to our product managers;
2.Product managers will reply solutions within three working days;
3.We will promptly follow up communication after you receive solution;
4.Finally, we will solve the problem by e-mail to confirm. If yes, we closed case; if not, we will further analyze and test until the problem is solved.
5.All problems will be raised and discussed in the technical conference quarter, to avoid future occurrence of these problems;
Picture or Video
(picture for detail, overall, Nameplate)
No
Yes
No
Yes
Issue Statement
Suggestion for checking
Confirm the Fault
Solution
Solve the problem
Finish