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After-sales Service

1.When we receive information (including:Nameplate, Detail products photo, and videos) from you, we will send the guiding solution, and wait for feedback. When it is not resolved, we will timely feedback to our product managers;

  

2.Product managers will reply solutions within three working days;

  

3.We will promptly follow up communication after you receive solution;

  

4.Finally, we will solve the problem by e-mail to confirm. If yes, we closed case; if not, we will further analyze and test until the problem is solved.

  

5.All problems will be raised and discussed in the technical conference quarter, to avoid future occurrence of these problems;

Contact Us with Your Idea!

Picture or Video

(picture for detail, overall, Nameplate)

No

Yes

No

Yes

Issue Statement

Suggestion for checking

Confirm the Fault

Solution

Solve the problem

Finish